Receiving and Trying on your Items

We appreciate how difficult it can be to find the right size, as well as the right support, in underwear. If you try on your bra(s) and you are unhappy with the size or fit we are always happy to help with fitting advice. You can contact us via pixie@molke.co.uk

  • We ask that all pants are tried on over your own underwear in the interest of health and hygiene.
  • We recommend trying on bras before applying deoderant to avoid marking an item you may wish to return.
  • Remember when trying on a bra to fully swoop and scoop all breast tissue into the cups of the bra.

How to return UK orders:

  1. Simple click here to return your parcel to us or you can click on this direct link https://www.royalmail.com/track-my-return/create/3032
  2. Print your label at home or pop it on your smart phone and take it to the post office.
  3. Please pop a note in with your order reference and details and reason for return in with the item.
  4. Once we have received your return we guarantee to process any refunds within 14 days on receipt of your order.

How to return overseas orders:

  1. Please complete the Returns Form that was enclosed in your order, with your details, order reference and reason for return.
  2. Or you can notify us via email of your return to pixie@molke.co.uk and please pop a note in with your order reference and details and reason for return in with the item.
  3. Please ensure that all parcels are securely sealed and always obtain a certificate or receipt of posting where possible.
  4. Please return your items to Molke Returns, Newlands, Scone, Perthshire, PH2 6NL, UK.
  5. Once we have received your return we guarantee to process any refunds within 14 days on receipt of your order.